Consumer-Driven Health Care

Consumer-Driven Health Care

As a current or future health care executive, it is important to weigh the variety of things that consumers consider when making the decision to subscribe to health services offered by your health care organization. For what are your consumers looking, and what drives them to choose your health care organization? What are some of the items on which you need to reflect that consumers will use to drive their decision to utilize your health services?

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For this Discussion, review the resources for this week and reflect on those considerations consumers keep in mind when selecting a health care organization to meet their health care needs. Think about what aspects of health care delivery in your health care organization, or one with which you are familiar, might be considered most important for a consumer to take into account when selecting where to receive health care.

With these thoughts in mind:


Post a description of two different things that a consumer might consider when evaluating whether or not your health care organization will meet his or her health care needs. Provide a detailed explanation of each item and rationale for why a consumer would look at these items when making a decision. Be specific, and provide examples.


Continue the Discussion and respond your colleagues’ posts (250 words or more) describing what the consumer might consider when utilizing healthcare services. Explain whether you believe the information is credible and whether you would use the health care organization described, including why or why not. Explain what additional information you would want to know, and explain why.



When it comes to consumers and choosing a health care organization, the two decision makers would come to organization reviews and improvements the organization.  Let us focus on organization reviews “the application of social networks in the health domain has become increasingly prevalent. They are web-based technologies which bring together a group of people and health-care providers having in common health-related interests, who share text, image, video, and audio contents and interact with each other. This explains the increasing amount of attention paid to this topic by researchers who have investigated a variety of issues dealing with the specific applications in the health-care industry” (Pianes and Belfiore, 2021).  In today’s world consumers can go online to review what individuals wrote about an organization, technology truly has impacts on the success of any organization along with the opinion of their consumers

When it comes to improvements to organizations this includes types of services the “health care industry is creating a greater demand for changes in staffing. For example, there is research indicating that patient experience and patient satisfaction scores are enhanced by increased nurse staffing and an improved nursing environment.  In addition, clinical staffing shortages at community health centers, particularly in rural areas, have proved to be an obstacle in the drive toward population health, a major goal of most systems.  Accommodating these growing workforce-related pressures within the transforming health care industry has, in turn, induced a major change within the workforce solutions and staffing services sector of the health care industry” (Faller and Gogek, 2016).


Tommasina Pianese, & Patrizia Belfiore. (2021). Exploring the Social Networks’ Use in the Health-Care Industry: A Multi-Level Analysis. International Journal of Environmental Research and Public Health, 18(7295), 7295.

Faller, M., & Gogek, J. (2016). Health Care Evolution Is Driving Staffing Industry Transformation. Nursing Administration Quarterly, 40(4), 321–324.



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