Service-Scape is the physical environment and ambiance in which a service is delivered. A hotel’s service-scape should both meet the needs of customers and provide a conducive environment for employees to deliver the desired services.
For this assignment, you will write a descriptive evaluation of your experience with the hotel property and service-scape.
Please see the attached guidelines for detailed instructions.
HOSP3012 Sustainable Hotel Support Operations Assignment Service-scape Evaluation
Note: This assignment was revised for Spring 2021 term due to COVID-19. The original assignment required a visit to a local hotel. Due to current restrictions, students will not visit a local hotel but will do the assignment “virtually” by visiting a hotel’s website.
To complete this assignment, select a hotel and visit the hotel’s website to review the information available including virtual tours, photos, videos, and descriptions available to you. Write a descriptive evaluation of your experience with the hotel property based on the “virtual site visit” and service-scape.
Your evaluation should address the following criteria:
The following topics are not required for this report. These are only listed to provide the student with additional information related to areas that would be reviewed if they were doing an on-property site visit and observing all elements of the Service-Scape.
Ambient conditions. Describe the temperature and air quality, ambient noise and background music, lighting, odor, and any other sensory details you noticed about the ambient conditions in the hotel.
Social interactions. Describe your observations about how hotel employees interacted with customers. Also describe your observations about how hotel customers interacted with each other.
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