Relationship Management

Relationship management. Relationship management refers to our ability to communicate

clearly, maintain good relationships with others, work well in teams, and manage conflict.

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Relationship management relies on your ability to use the other three areas of EQ to manage

relationships effectively. Take Caroline, for example. Caroline is good at reading people’s emotions

and showing empathy for them, even if she doesn’t agree. As a manager, her door is always open and

she makes it clear to colleagues and staff that they are welcome to speak with her anytime. If Caroline

has low EQ in the area of relationship management, she may belittle people and have a difficult time

being positive. She may not be what is considered a good team player, which shows her lack of ability

to manage relationships.

To increase our self-awareness skills, we should spend time thinking about our emotions to

understand why we experience a specific emotion. We should look at those things that cause a strong

reaction, such as anger to help us understand the underlying reasons for that reaction. By doing this,

we can begin to see a pattern within ourselves that helps explain how we behave and how we feel in

certain situations. This allows us to handle those situations when they arise.

To increase our self-management skills, we can focus on the positive instead of the negative. Taking

deep breaths increases blood flow, which helps us handle difficult situations.

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