The collaborating style is high on both assertiveness and cooperation. This is a strategy to use for
achieving the best outcome from conflict—both sides argue for their position, supporting it with facts and
rationale while listening attentively to the other side. The objective is to find a win–win solution to the
problem in which both parties get what they want. They’ll challenge points but not each other. They’ll
emphasize problem solving and integration of each other’s goals. For example, an employee who wants to
complete a degree may have a conflict with management when he wants to reduce his work hours. Instead
of taking opposing positions in which the employee defends his need to pursue his career goals while the
manager emphasizes the company’s need for the employee, both parties may review alternatives to find an
integrative solution. In the end, the employee may decide to pursue the degree while taking online classes,
and the company may realize that paying for the employee’s tuition is a worthwhile investment. This may
be a win–win solution to the problem in which no one gives up what is personally important, and every
party gains something from the exchange.
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