During the negotiation and problem-solving phase, the mediator determines an order in which to address the issues, whether to treat each issue separately or combine them, and other strategic options. Communication techniques are applied to assist the parties in:
• Generating options for settlement
• Assessing options for settlement
• Making, modifying, rejecting, or accepting offers
The negotiation phase is a good example of how mediation steps are not linear. A return to storytelling and fact elaboration may be prudent if disputants reveal new information about the situation or hidden issues emerge. The tactical choices and skills necessary to assist disputants during negotiation are detailed.
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