– Motion: Any movement that does not add value to the product or service represents waste of motion. In a food-service area, bottles of water were stored in a large tub-like container of ice (rather than a refrigerator) to keep them cold. Servers incurred waste of motion every time they reached into the container, withdrew a cold bottle of water, grabbed napkins from a nearby dispenser, and dried off the bottle before placing it on a tray to deliver it to a customer.
– Transportation: This is the waste of resources, time, and effort involved in moving items and tracking their locations. Damage and non-value-added payroll expense are always a risk when items are transported, and transportation adds to process throughput time. Moving food, for example, does not add to its value. One kaizen team tracked the life of a beer and discovered that a beer could be put into storage in up to five different locations before being acquired by the beverage server for delivery to customers. Limiting transportation frees employees for higher-value work, and, in the hospitality industry, can also help protect product quality.
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