Development in Software Engineering

Company B has adopted an agile process for its software development team when developing new applications. They currently use the waterfall, which has become time extensive and costs the organization too much money when building new software. As a result, senior leadership has tasked the IT project with developing an agile approach that follows industry standards and best practices. The IT business analyst will research and analyze the most effective techniques and ideas when changing processes while transitioning to a more modern approach. Senior leadership has requested the IT project team report their efforts to them and begin adopting methods immediately to ensure they are leveraging techniques that lead to quicker adoption when deploying information systems. In addition, the agile process will also apply to legacy systems to ensure problems that occur are documented and resolved promptly to improve customer satisfaction. One area of focus for the IT team is centered around the help desk team when troubleshooting help desk tickets. Senior leadership is hopeful that this more modern approach toward agile will help the organization become more efficient and effective in managing their IT systems.


Section 1: Research Report

Write an 8–10-page paper in which you:

1. Develop an agile approach that follows industry standards.

2. Propose effective techniques when updating processes.

3. Determine how to apply agile methods to legacy systems.

4. Formulate a plan for how to improve help desk customer satisfaction.

Section 2: PowerPoint Presentation

You have also been asked to develop a presentation to be shown to your senior leadership board to explain why you have chosen to implement the specific strategy outlined in your research report.

Prepare an 8-10 slide PowerPoint presentation in which you:

1. Include the key elements of the research report and their justifications in the PowerPoint.

2. Create bulleted speaking notes that explain the content in the Notes section of the PowerPoint.

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