What is it that makes experts able to perform more quickly and at higher levels than novices? Research suggests that experts develop self-regulation and control strat- egies through experience. These strategies enable them to monitor their perfor- mance by quickly checking their work, accurately judging how difficult a problem is, allocating their time, assessing progress, and predicting the results of their efforts.
The development of expertise is an important goal of HRD, and one way to reach this goal is to teach trainees these self-regulatory and control skills. For example, a reading comprehension program was developed based on a technique called reciprocal teaching, in which students learn strategies they can use to mon- itor their own performance. By individually applying learning techniques such as questioning, clarifying, summarizing, and predicting, with the teacher serving as coach, the group shares responsibility for its own learning.
Although this research has been conducted using schoolchildren, such an approach should also be effective in organizational training. HRD approaches such as behavior modeling already use components of this strategy. For example, when trainees in a behavior modeling session practice the behaviors they are learning, they often receive feedback and coaching from one another on the adequacy of their performance and on ways it can be improved. Similar pro- grams have been developed to improve general problem-solving and thinking skills as a way to improve learning.
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