Training Delivery

1. Describe three broad approaches to training delivery and the advantages and

disadvantages of each approach

2. Describe five primary categories of classroom training and the advantages

and disadvantages of each one

3. Describe the advantages and disadvantages of self-paced training approaches

to training delivery

4. Determine when various training techniques are more or less effective in

different situations

5. Develop expertise as a facilitator of a training topic or module

6. Describe ways technology is used to provide and improve HRD programs

7. Develop greater expertise in effectively using technology to deliver training


8. Understand and explain the activities involved in implementing an HRD program

Imagine that you are the “Chief Knowledge Officer” for a large and growing commercial real estate ser- vices firm. The company—Colliers International—has over fifteen thousand employees. You are tasked with providing training opportunities for staff in over 480 worldwide offices. You have determined that training will emphasize three basic areas: product knowledge, business skills, and behavioral coaching. How can Colliers train and develop managers? One major response was to create Colliers University as an important element within the company.

Questions: If you were in charge of Colliers University, what types of learning opportunities would you empha- size? Are there particular methods you would expect to emphasize? Why? To what extent would you empha- size technology-based learning? How much control would you encourage or allow trainees in determining what training they receive? Would you seek to involve top management in the training process, and if so, how?

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